You may return any item within 10 days of the purchase date with a return authorization number only if it meets the following criteria:

• The item was unopened and returned in its original condition, or the item was damaged.
• All items must be returned in their original packaging. All authorized returns will be given a full refund minus the shipping charges and a 15% restocking fee. If the product was damaged we will send out a replacement once we receive the damaged product in our office and there will be no restocking fee or shipping charge.
• If an order is placed, and the package is refused by the customer, we reserve the right to charge the customer for shipping and a 15% restocking fee.

To obtain an authorization number please telephone our office at 510-387-2604 and a customer service representative will be happy to assist you.

New Islamic Directions employs PayPal to handle our e-commerce security. Using only the most state-of-the-art Net security systems, they handle our private communications. Insha’Allah, your credit card details will be safely transmitted and will not be viewed by any third party. You can also fax your credit card information to us at +1.510.315.3035 (fax number).

All orders usually ship from California within 24 ours via USPS Priority Shipping, unless otherwise specified. International orders are usually shipped via the United States Post Office.

To view current shipping rates, please visit the USPS website.

If you still have a question, email our Customer Service Department at info@newislamicdirections.com.

Currently, we are unable to ship online orders to the following countries: Belarus, Indonesia, Liberia, Pakistan, Nigeria, and Romania. If you would like us to ship to any of these countries, please fax us your order with all details. InshaAllah we will reply back within 1 business day with pertinent information.

Probably not. Some of our books and CD’s maybe available in your locale, but probably not. We have affordable shipping options for final destinations outside of the United States. View our website at this time, or the links for retail establishments within the USA.

Please add $15.00 to any wire transfer that you send us. Our bank charges us this amount to receive any incoming wire transfer. $15.00 should be added to your TOTAL amount due. If paying by international bank money transfer, please contact us for our bank account information.

DVDs are in Region 1 Encoding (North America).

Before sending back anything, please email us (sales@newislamicdirections.com) and let us know. Usually, we will refund or mail you replacements. No hassles!

We understand many people do not like credit cards, for obvious reasons. For this reason, we have a Pay by Certified Bank Check or Money Order payment method in our shopping cart. Simply choose this method and submit your order. You will get a reply email confirming your order. Please print this page and send along with your bank check or money order to:

New Islamic Directions
P.O. Box 657
Hayward, CA 94543-0657

Upon receipt of payment, your order will be mailed to you.

Yes! We ship to most countries. To calculate your shipping & handling charges, add items to your shopping cart (as normal), and when you check-out, indicate in the Ship To section your country’s information. You will be given the shipping & handling charges before confirming your order. There are some countries which we do not normally ship to. If your country is not listed, please email, or fax your order with payment information to us.

Please note: New Islamic Directions cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur, who is receiving products outside of the United States. This may be either through a private courier service or through your local postal system.

You can proceed as normal and add each item to your shopping cart. Simply continue through the checkout process. When you reach the billing address page (Payment), simply print the page (which has listed the items you desire, and the total amount plus shipping), fill it out with your name/address/phone number/email address and send it with your payment payable to:

New Islamic Directions
P.O. Box 657
Hayward, CA 94543-0657

No, you don’t actually have to create an account on our site to purchase items. You can simply add items to your shopping cart and when you’re ready to purchase, click the checkout button and you’ll be asked to enter your payment and shipping information on the secure PayPal website.

However, becoming a member of the site will ensure that we can communicate better with you about your purchases with us. We recommend you create a profile, it’s easy.