What is your return policy?

Returns Shipping

You may return any item within 10 days of the purchase date with a return authorization number only if it meets the following criteria:

  • The item was unopened and returned in its original condition, or the item was damaged.
  • All items must be returned in their original packaging. All authorized returns will be given a full refund minus the shipping charges and a 15% restocking fee. If the product was damaged we will send out a replacement once we receive the damaged product in our office and there will be no restocking fee or shipping charge.
  • If an order is placed, and the package is refused by the customer, we reserve the right to charge the customer for shipping and a 15% restocking fee.

To obtain an authorization number please telephone our office at 510-387-2604 and a customer service representative will be happy to assist you.

I purchased some of your lecture CD’s, but they seem defective or are bad quality. What should I do?

Products Returns

Before sending back anything, please email us (.(JavaScript must be enabled to view this email address)) and let us know. Usually, we will refund or mail you replacements. No hassles!


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