Frequently Ask Questions

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Shipping Information

Category: Shipping

All orders usually ship from California within 24 ours via USPS Priority Shipping, unless otherwise specified. International orders are usually shipped via the United States Post Office.

To view current shipping rates, please visit the USPS website.

FAQs

Shipping Information

Can’t find the answer to your question here?

Are there any countries that you do not normally ship to?

I live in outside North America. Are your books and CD’s available here?

How safe is it for me to send my credit card details to you via the Internet?

I would like to pay for my order through bank (wire) transfer. What are your bank details?

What format are your DVDs in?

I purchased some of your lecture CD’s, but they seem defective or are bad quality. What should I do?

What if I do not want to pay by credit card?

Do you ship to addresses outside the USA?

What is your return policy?

I would like to place an order and pay for it via check or money order. What do I do?

Do I have to create an account to purchase items from New Islamic Directions?